Terms and Conditions (website)

§1. General provisions

1. These regulations, hereinafter referred to as the “Regulations”, define the rules for using the online store located at the Internet address: sitecare.it, hereinafter referred to as the “Store”.
2. The Store is run by the company: iLabs sp. z o.o. ul. Złota 75a/7, 00-819 Warsaw, XIII commercial division of the National Court Register in Warsaw: 0000434173, NIP: 9512360031, REGON: 146309572, share capital PLN 7,500, hereinafter referred to as the “Store Administrator”.
3. Any natural person with full legal capacity, legal person or organizational unit without legal capacity, to which the law grants legal capacity interested in using the Store, by registering in the Store or placing an order becomes its Customer and declares that they have read the Store Regulations and undertakes to comply with them.
4. All prices listed on the Store’s website are in Polish zloty and do not include VAT.
5. Promotions offered by the Store cannot be combined. The customer may only use one promotion, unless the promotion regulations clearly provide for the possibility of using several promotions together.

§2. Products

1. The Store sells WordPress / WooCommerce website care packages (“Packages”) and services (“Services”), collectively referred to as “Products”.
2. The implementation of each Package or Service sold in the Store is subject to separate regulations, which the Customer accepts when placing an order.
3. Products sold in the Store are offered in a one-time payment with a subscription covering basic updates for a period of 6 months, with the option to extend updates and extend product care (“SiteCare”) for subsequent months on the basis of an automatic or manual subscription.
4. The validity period of technical care including software updates is 6 months from the date of purchase.
5. Care can be extended at any time from the date of purchase, but before it expires. After the Care expires, it cannot be extended on the same terms, all related services (hosting, domain) expire. The store code will be made available to the Customer for download in the form of a rar file.
6. Automatic subscriptions are subscriptions that have been paid for through a payment system that supports recurring payments (PayU payment card). Manual subscriptions are subscriptions that have been paid for through a payment system that does not support recurring payments (online transfer, bank transfer).
7. For automatic subscriptions, recurring payments are automatically enabled, which means that the subscription will be automatically extended when its validity expires, and the Store will process the payment.
8. The Customer has the right to cancel automatic payments at any time on the subscription page in the Customer’s account.
9. Manual subscriptions require the Customer to extend them each time.
10. The Product may include components (“Plugins”) from external suppliers. During the period in which care is active, the plug-ins are updated according to the established cycle. After the care is completed, it is necessary to use the license key required for activation to update the Plug-ins. The Customer activates the license key, which is assigned to a specific website. It is possible to deactivate the key and activate it on another website.
11. An active subscription entitles you to receive Product updates and technical support in the event of a failure. After the subscription expires, the Customer may continue to use the Product provided that it is placed on the hosting purchased by him.

§3 Placing orders

1. The condition for purchasing the Product is to fill out the order form on the Store’s website.
2. The Customer is obliged to fill out the order form completely and correctly, providing data consistent with the actual state of affairs.
3. Orders can be placed 24 hours a day.
4. Within 8 working hours, the Store informs the Customer about the receipt of the order by sending an appropriate confirmation to the Customer’s e-mail address.
5. The order is considered accepted for execution after the Store confirms the acceptance of the order placed by the Customer.
6. The Customer and the Store are bound by the price of the Product applicable at the time of placing the order by the Customer.
7. As part of the recurring payment service, the Customer has the option of saving card data and a standing order for payment. The card data will be stored by the Payment Operator (PayU S.A.). PayU, acting as an intermediary in making the payment, provides the Token tool (virtual card identifiers), which allows for assigning a unique identifier to an individual Customer, with the use of which the Customer periodically makes payments to the company.

§4 Payments and order fulfillment

1. The following forms of payment are accepted in the Store:
   1. karta płatnicza/przelew internetowy – zapłata realizowana jest za pośrednictwem systemu płatności PayNow w czasie rzeczywistym; zamówienie jest realizowane po odnotowaniu wpływu wartości zamówienia na konto Sklepu w systemie PayNow.
   2. przelew bankowy – zapłata następuje poprzez złożenie przez Klienta przelewu wartości zamówienia na konto bankowe Sklepu podane po złożeniu zamówienia.
2. payment card/online transfer – payment is made via the PayNow payment system in real time; the order is processed after the value of the order is recorded in the Store’s account in the PayNow system.
3. bank transfer – payment is made by the Customer transferring the value of the order to the Store’s bank account provided after placing the order.
4. In the event of failure to pay for the ordered Product within 5 business days from the date of placing the order, the order is canceled.
5. The order is processed immediately after the payment is posted, no later than within 72 business hours.
6. In the case of Products for download, information about the possibility of downloading the ordered Products is sent to the Customer to the e-mail address provided when placing the order.
7. A VAT invoice is issued within 7 days from the date of posting the payment for the order to the Store’s account. The Customer is obliged to provide the data necessary for the correct issuing of a VAT invoice, in accordance with applicable regulations.

§5 Complaints

1. Complaints regarding ordered Products may be submitted via the contact form on the website https://sitecare.it/contact/ within 7 days from the date of the event justifying the return. The complaint should include in particular the following data: Customer’s name and surname, Customer’s address, order number, date of order, subject of the order, reason for the complaint and Customer’s contact details and confirmation of purchase of the complained Product (e.g. VAT invoice, transfer confirmation).
2. Complaints submitted by the User will be considered within 14 days from the moment of their submission.
3. The resolution of the complaint will be sent electronically to the e-mail address provided by the Customer.

§6 Technical requirements

1. The use of the Store by the Customer requires:
   1. access to the Internet,
   2. use of a web browser (recommended browsers: Microsoft Internet Explorer from ver. 11.0, Mozilla Firefox from ver. 6.0, Opera from ver. 12.0, Google Chrome from ver. 20.0 and Safari from ver. 5.1),
   3. having an active and functional e-mail account in order to receive e-mail messages.
2. For the Store to operate properly, it is also necessary for the Customer’s IT systems to have cookie support enabled and JavaScript support enabled.
3. When the Customer visits the Store’s website, the Store’s IT system sends at least one cookie file to the Customer’s computer in order to uniquely identify the browser. The Store server automatically records information sent by the Customer’s browser when displaying websites. Server logs may contain information such as network request, IP address, browser type and language, date and time of sending the request. This information allows us to improve the quality of services provided by the Store by identifying and storing Customer preferences and tracking trends, such as the ways in which the Store’s website is searched. The Customer may refuse to receive cookies, which will make them anonymous. However, by not allowing cookie registration, the Store will not be able to identify the Customer or their preferences.

§7 Copyright

1. All photos, their descriptions and other visual or textual materials posted on the Store’s website are the property of the Store Administrator.
2. It is prohibited to copy and distribute in any form the materials specified in paragraph 1 above without obtaining prior written consent of the Store Administrator.

§8 Personal data protection

1. By completing the purchase form and checking the box, the Customer agrees to the collection and processing of their personal data in accordance with the Personal Data Protection Act of 29.08.1997 (Journal of Laws of 2002, No. 101, item 926, as amended) by the Store Administrator for the purpose necessary to perform the provisions of these Regulations and services provided on their basis.
2. The Store Administrator is the administrator of personal data.
3. Only personal data provided by the Customer voluntarily is collected for the purpose necessary to perform the provisions of these Regulations and services provided on their basis, and for promotional and marketing purposes.
4. Each Customer who registers or places an order agrees to receive information related to the course of order fulfillment, notifications of changes to these Regulations, etc., at the e-mail address provided by them.
5. Other information regarding the operation of the Store, as well as containing commercial information about new products or services of the Store, about Store promotions or promoting products of the Store’s partners will be sent only to those Customers who have given their consent.
6. The store administrator informs that the Customer is not obliged to provide their personal data, however, refusal to provide them prevents the provision of services specified in the Regulations to the Customer.
7. The collected data is protected in accordance with applicable regulations.
8. The Customer has the right to access the content of their personal data at any time and the right to correct it and request its removal. The exercise of this right is realized by sending a signed application to the address of the Data Administrator.

§9 Final provisions

1. The Store Administrator reserves the right to change the provisions of these Regulations.
2. In the event of changes to the Regulations, the Store will inform Customers about the changes introduced and the date from which they will come into effect by publishing a uniform text of the Regulations on the Store’s website at least 7 days before that date.
3. Orders placed before the date of entry into force of the changes to the Regulations are subject to the provisions of the previously applicable Regulations. The Customer accepts the changes introduced to the Regulations by using the Store after the date of entry into force of these changes. In the event of failure to accept the changes introduced to the Regulations, the Customer may resign from using the Store and request the deletion of the Customer’s account set up in the store.
4. In the event of a change or invalidation, as a result of a final court decision, of any of the provisions of these Regulations, the remaining provisions remain in force and bind the parties.
5. The Store Administrator reserves the possibility of interruptions in the operation of the Store’s website – in connection with maintenance, reconstruction or modernization of the store. In addition, in the event of technical interruptions, the Store will post an appropriate information message on the Store’s website indicating the estimated time of restrictions in the availability of the site. The store makes every effort to ensure that technical breaks occur as rarely as possible and to be as inconvenient as possible for its Customers.
6. The regulations enter into force on 24.02.2023.

Last update of the regulations on 24.02.2023.